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I accept. For absolutely no reason and no ability to contact them to find out why this happened. This was completely arbitrary. I started playing jackpot city 18 months ago.
Now withdrawing to debit card and its around days Have had no issues except not being able to withdraw to bank account. What payment method did you use for withdrawl?
There is a list on Jackpot city casino everyday of the big wins and I know they aren from Jackpots or is this Jackpot city casino trying to get you to play more?
Thanks Peter. Like so many others, I have received no winnings even after my ID was accepted. I told the guy that I would not play again until I received my winnings from 1 month ago.
He hung up on me. Make sure you read the terms before you place your first bet. Better off without a bonus if you are planning a profit.
I have been playing on jackpot city for six months. All up i have won twice. I understand that you lose and win but this is really bad odds.
Most of the times the games are running cold. I used instant banking. May I know how you did it? Thank you. Hi Kat.
I was using instant transfer before which worked well. I decided after a break i would try this casino again.
I went to withdraw it as usual with instant bank transfer. It is not there anymore.. I asked on chat and was told they are having complications with instant bank transfer, which is interesting as you can use this to deposit money , and its been a week or more now and still not fixed.
Very disheartening. Same here! First withdrawal went super good! I joined. Jackpot City a few weeks back. I had some good wins but the money was always left in my player acct.
I believe this to be on purpose, so you will respend the money. I have never had this problem with any other casino. Customer service is atrocious.
I sent an email, advising why I was closing my acct. They responded, indicating I needed to gamble responsibly and never addressed the points outlined in my email.
Will never use them again. Did u ever figure this out…. Its been nearly a month now! Jackpot city casino has a terrible support service everyone at there support service has a total different answer to one and other.
I have put a lot into this casino and been treated like rubbish I join a new casino today and wish I had of joined a long time ago thank you royal vegas you now have a loyal new member and goodbye jackpot city.
I must say the support and response to issues at JC is absolutely terrible for an organisation that has a lot of promotion across the net.
Customer service should be the number 1 priority but clearly taking your money and not responding to issues is. Well, made a withdrawal on July 27, by cheque regular mail , after not receiving it in the mail had it cancelled on August 30th — still waiting for payment, talked to support and they claimed it will take another 7 — 14 business day to confirm the cheque was not cashed…..
D and some mail like utility bill, so I sent my ID and utility bill and some other information of where I live to their support playersupportcentre.
In comparison with other online casinos Id say the timing is just about as good as any. Good luck to everyone! I play Jackpot all the time. I have never had a problem with withdrawals, if anything they send me a notice saying you have cash and within 3 days, bammm my cash is in….
Mind you I have never won 30gs, but you never know…. It was said to be a managers decision to conficate the funds.
Did you ever have this issue resolved? I have the same problem right now and i want to talk to someone with experience.
He said that I had a bet that was unplayed and that all the money that I was winning was going bonus money until I played the on some princess game.
Went to it and I was in a 10 free spins from a scatter??? Never won enough to clear the bonus and lost my cash… they will never get anymore of my cash, I asked for the date and time of the event and he did not know… but he knew everything else, not a really good liar.
Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal.
Asked for time frame as to when i will receive payout an couldnt give me an answer.. Ive been with jpc for years and have become a fairly high teir player.
This casino has changed this year , poor pays on free games even with high bets , rude cust service and continuing gaming issues that the cust serv dont lisen to.
The game interruptions happen during luky periods of play , you then drop out and have to start again often back to no wins for a period if time until the game wa r ms up again.
I have also won gambles and the amount won has not been added to credits. Proof was submitted with written report, they can see the history but no reply or credits paid as owed.
I totally agree with you. The site has sucked thousands out of me just in past few months with no play whatsoever. Actually,I guess I dared to make a withdrawl before that started happening..
I agree too…It has changed for sure because when I would withdrawal and receive my money it would say its from Seabrook…..
I have played and won a few dollars and when I take it out, it now says…theplacegroup…. So sadly I will have to find another casino….. How can you win such a large amount?
Are these JP games you play? It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino.
I will say this…… I visit several online casino sites… Jackpot city is not my first rated choice, however this past week I have won a substanstantial amount of money.
The catch seems to be that I opted to withdraw a minor portion of my winnings on Monday…. Today is Thursday and my withdrawal is still pending!
To me this is ridiculous…it takes seconds for the casino to take my money on deposit yet when I want to cash in my winnings here I am… The VIP staff says they will see to it promptly, but from what I understand even when they decide to release funds it still takes working days to clear my account Canadian players here.
This is really unacceptable and frustrating to say the least. Aside from this issue, I do enjoy jackpot city and have had no severe down side to playing here ….
Jackpot City is a huge joke ive had nothing but problems since i registered to the site i was playing slots 3 days ago i deposited Other sites are much better.
Congrats on your winnings!!! In my case ive actually won and won quite a substantial amount. One thing that does suck is even though I deposit using my CC I cannot withdraw with it and need to wait for a cheque, Which lets be honest isnt a first world problem.
If people think that JPC has bad payout I would love to see some others which claim to be better. Have you received your winnings i won Hey kaley just saw your post on casino reviews….
Ran into a lot of errors here. I had high hopes but sadly it wont work for me. A few weeks ago I deposited bucks. I have yet to receive either.
Of the two hundred I deposited I did manage to miraculously win a hundred. Then locked out of my account.
No big deal ,but to basically calling me a liar. Of the three hundred I had in my account. Sixty had been placed in the bonus account.
So my three hundred was now two fourty lol. I decided to play a little. Twenty minutes later. What a shocker. Amazing pay out within 5 days only , i used to win a lot on slots but recently am keep loosing no matter how i try , dont take the bonus offer at all because you cant withdraw in the same moment.
The only trouble I had was sending in documents to verify it was actually me! Wondering if you actually received your payout?
Im very skeptical to play worried that if I win they wont pay me. Made my first withdrawal… 10 days later and still waiting. Perhaps the reason is less people playing on the site..
Is that legal? I use to play at Jackpot City Casino but stopped as their payouts were minimal. After a couple years I thought I would give them another try and now their payouts on games is even worse.
Totally unhappy!!! This casino is a total rip off and trust me, I've gambled at many. I deposited a few hundred dollars and went through it in no time.
I signed in again a few days later and deposited more money but didn't win anything. No bonus went into my acct however so I went on instant chat.
I explained what I was waiting for and was asked to please wait. After waiting for 15 minutes Pam came on and said "No, I don't have a bonus match.
I told her it was on the main screen, right when I sign in. She says to me…. Well yes, guess what? I went back on the main screen and it was of course gone.
I told the to stick it where the sun don't shine and deleted the casino. They basically called me a liar, but I absolutely guarantee you, I read what I read.
It was there. I am playing in jackpotcity casino almost a year. Generally i dont recommend this casino. I play in other casinos with microgaming games and the payout is much much better.
Eventually, I made deposit after deposit after deposit…… and spin after spin after spin and rarely if ever would I get a bonus games or free spins feature.
If I did get the feature the winnings were always so small it was disgusting to say the least. The slot tournaments were even worse.
Can't count how many times I thought I may win a small tournament and at the last moment a fresh player comes up from nowhere and takes the lead.
There are lots of casinos on the net and I play at a few different casinos now and with wins and losses but feel the play is much better for my money.
Take my advice. Find another casino and avoid JackpotCity. You will be much happier that you did. Jackpot City played there many many times never came close to winning anything.
Do Not play here you can not win here becaue they spent all their maony on TV commercials and the rest of the money goes to the owners the players get nothing here stay away.
Once clarified with the casino any deposits and withdraws shouldn't be withheld any money you have won! Don't know what to do. Stupid action.
It was my mothers Neteller and now they will not give back the money….. Anybody here suggestions? Very dissapointing!
This was not my first withdrawal from this site so I expected it all to proceed smoothly. After 5 days still no sign of the cash in my bank account.
As it is now Friday I am told the withdrawal will not be processed until Monday. As soon as the cash hits my bank account I'm closing my Jackpot City account!!!!
Best VIP support. Don't want to ever get burnt like Royal Vegas. Like you say Ken Marchand, good advice. I am taking that advice.
In other words you now have a longer time to wait before you can claim "ANY" of the bonus credits they give you. Play through is 50 to 1. Any money you pay for these tournaments comes from your own cash and bonus credits, so they aren't "FREE".
This is my only complaint so far after playing 4 months. My advice is don't accept any play through "FREE" credits and don't play the tournaments.
I can partly agree with Kiriakos. I do indeed receive my cashouts in a timely fashion but I did have to send them papers for verification. Actually I think it is a standard procedure at all online gambling sites.
Bank wire in 3 days. Very fast. The games dont pay They through bonuses at you knowing that this will be the only way to keep your business.
I have played many online casinos and this bye far is the 1 in my opinion most manipulated I have played to date. I would not recomend this casino to anybody,unless of course you like to lose money.
And just like the other poster I was playing when my account was 'locked'. I was informed my initial deposit would be returned in full I hope so!
I suspect it was because I was because I was playing from a different Country than my Banking credit card address. It would be nice to know the reason why … that courtesy would cost them nothing!
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